The streamlined checkout experience with clear input fields, real-time feedback, and simplified OTP and PIN flows led to a 27% increase in successful transaction completions across all payment methods. Consolidating payment options like Card, Transfer, USSD, and NQR into a single, intuitive interface reduced user drop-offs during checkout by 35%, increasing payment retention and boosting merchant revenue.
This is the activation flow that allows super merchants to submit their business details and complete the requirements to go live on the payment gateway. By breaking the activation process into clear, guided steps with smart validations and progress tracking, super merchants completed onboarding 25% faster. This would go to the Super Merchant Admin Checker to approve or reject the request based on the information the user provided during the activation process.
The redesigned approval interface for the Super Merchant Admin checkers instant access to pending requests with clear summaries and action buttons, reducing approval and rejection time by 35%.
The dispute module allows super merchants to view, track, and respond to transaction-related complaints raised by their merchants or customers. It provides tools for submitting evidence, updating dispute statuses, and communicating with relevant parties to ensure timely resolution and maintain transaction integrity.
The support module enables super merchants to manage inquiries and issues raised by their merchants. It includes features for ticket creation, status tracking, and communication with the support team, ensuring efficient resolution and visibility into ongoing support cases.
